Privacy Policy

Airsurge Logistics Private Limited / Airsurge Group (“Airsurge”, “we”, “our”, “us”) values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, submit a form, contact us, or use our services.

By using our website, you agree to the terms of this Privacy Policy.

1. Who We Are

• Website: https://airsurgegroup.com
• Company Name: Airsurge Logistics / Airsurge Group

2. Information We Collect

We may collect the following categories of information:

a) Information You Provide Directly

When you fill out forms or contact us, we may collect:

• Name
• Company name
• Email address
• Phone number
• Location (City/State/Country)
• Shipment details (origin/destination, cargo type, volume, weight, timeline)
• Any message or enquiry submitted

b) Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address
• Browser type and device information
• Pages visited and time spent on our site
• Referral source (how you reached our website)
• Cookies and tracking data (if enabled)

3. How We Use Your Information

We use your information for the following purposes:

• To respond to your enquiries and quote requests
• To provide freight forwarding, logistics, and related services
• To communicate regarding shipments, documentation, and service updates
• To improve our website performance and user experience
• To conduct analytics, reporting, and internal business review
• To send updates about services, offers, or relevant information (only when appropriate)

We do not sell your personal data to third parties.

4. Legal Basis for Processing (Where Applicable)

We process personal information only when we have a valid reason, such as:

• Your consent (for enquiries and marketing communications where required)
• Performance of a contract or to take steps before entering a contract
• Compliance with legal and regulatory obligations
• Legitimate business interests (service improvement, security, fraud prevention)

5. How We Share Your Information

We may share your information only when necessary to provide services, including with:

• Shipping lines, airlines, and transport partners
• Customs brokers, CFS/ICD operators, and port/terminal authorities
• Warehousing and last-mile delivery partners
• IT service providers (hosting, analytics, CRM tools)

We share only the minimum information required to execute services and maintain operational efficiency.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Improve website performance
• Understand site usage and visitor behavior
• Enable analytics and conversion tracking

You can control cookie settings through your browser settings. Disabling cookies may affect website functionality.

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information from:
• Unauthorized access
• Unlawful processing
• Accidental loss
• Misuse, alteration, or disclosure

However, no digital transmission or storage system is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

8. Data Retention

We retain personal data only as long as necessary for:
• Responding to enquiries
• Providing services and maintaining records
• Legal, accounting, and compliance requirements

When data is no longer required, it is securely deleted or anonymized.

9. Your Rights

Depending on your location and applicable laws, you may have rights such as:

• Access to the personal data we hold about you
• Correction of inaccurate or incomplete data
• Request deletion of your personal information
• Withdraw consent (where consent is the basis of processing)
• Object to certain processing activities

To request any of the above, email us at: [your email]

10. Third-Party Links

Our website may contain links to third-party websites (e.g., LinkedIn, partner sites). We are not responsible for the privacy practices of those external sites. We encourage you to read their privacy policies before sharing any personal information.

11. International Data Transfers

If you are located outside India, your data may be processed in India or other locations where our service providers operate. We ensure appropriate safeguards are in place where required by applicable law.

12. Children’s Privacy

Our website and services are intended for business users. We do not knowingly collect personal information from children under the age of 18.

13. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.
We encourage you to review this page periodically for updates.

14. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Airsurge Logistics Private Limited / Airsurge Group
Email: info@airsurgegroup.com
Website: https://airsurgegroup.com