Terms & Conditions

Welcome to Airsurge Logistics Private Limited / Airsurge Group (“Airsurge”, “we”, “our”, “us”). These Terms & Conditions govern your access to and use of our website and services. By accessing our website or engaging with our services, you agree to comply with and be bound by these Terms & Conditions.

If you do not agree with any part of these terms, please refrain from using our website or services.

1. About Airsurge

• Website: https://airsurgegroup.com
• Company Name: Airsurge Logistics Private Limited
• Contact Email: info@airsurgegroup.com
• Contact Number: 011-49322477

2. Scope of Services

Airsurge provides logistics and freight forwarding services, including but not limited to:

• Air Freight Services
• Ocean Freight Services (FCL, LCL, Bulk, Breakbulk, Project Cargo)
• Project Logistics & Heavy Lift
• Customs Clearance & Compliance
• Multimodal & Inland Transportation
• Warehousing & Distribution
• Diplomatic and Personal Effect Shipments

All services are subject to availability, operational feasibility, and applicable laws and regulations.

3. Use of Website

By using our website, you agree that:

• You will use the website for lawful business purposes only
• You will not misuse, disrupt, or interfere with website functionality
• You will not attempt unauthorized access to any part of the website
• Content on this website may not be copied, reproduced, or redistributed without prior written consent

We reserve the right to restrict or terminate access to the website if misuse is detected.

4. Information Accuracy & Disclaimer

While we strive to ensure that all information on our website is accurate and up to date:

• Content is provided for general informational purposes only
• Service details, transit times, and rates are indicative and non-binding
• We do not guarantee accuracy, completeness, or suitability for specific shipments

Actual services are governed by formal quotations, contracts, and shipping documents.

5. Quotations & Pricing

• All freight rates, quotations, and estimates provided are indicative unless confirmed in writing
• Rates are subject to change due to fuel surcharges, carrier revisions, port congestion, customs duties, or regulatory changes
• Final charges will be based on actual shipment details, weights, volumes, and services rendered

Airsurge reserves the right to revise pricing where applicable.

6. Client Responsibilities

Clients are responsible for:

• Providing accurate and complete shipment information
• Ensuring cargo is legally permissible for transport
• Proper packaging, labeling, and compliance with regulations
• Timely submission of documentation for customs clearance
• Declaring hazardous, restricted, or regulated goods accurately

Failure to comply may result in delays, penalties, or additional costs.

7. Customs & Regulatory Compliance

Customs clearance and regulatory approvals are subject to:
• Applicable local and international laws
• Government authorities, port regulations, and customs procedures

Airsurge acts as a facilitator and cannot guarantee clearance timelines where delays are caused by regulatory inspections, holds, or third-party authorities.

8. Limitation of Liability

To the maximum extent permitted by law:

• Airsurge shall not be liable for indirect, incidental, or consequential losses
• Liability for loss or damage to cargo is subject to carrier terms, conventions, and applicable transport documents
• Clients are encouraged to obtain appropriate cargo insurance

Our liability, where applicable, is limited as per contractual agreements and applicable conventions.

9. Insurance

• Cargo insurance is not included unless specifically requested and confirmed in writing
• Clients are responsible for arranging insurance unless otherwise agreed

Airsurge may assist in facilitating insurance upon request but does not act as an insurer.

10. Third-Party Service Providers

Airsurge may engage third-party service providers, including:

• Airlines and shipping lines
• Transporters and warehouse operators
• Customs brokers and port authorities

We are not responsible for the acts or omissions of third parties beyond contractual obligations.

11. Confidentiality

All client information, shipment data, and documentation shared with Airsurge shall be treated as confidential and used solely for service execution, subject to legal and regulatory disclosure requirements.

12. Intellectual Property

All content on this website, including text, logos, graphics, and design, is the property of Airsurge or its licensors. Unauthorized use, reproduction, or distribution is prohibited.

13. Force Majeure

Airsurge shall not be held liable for delays or failures caused by events beyond our reasonable control, including but not limited to:

• Natural disasters
• War, strikes, or labor disruptions
• Port congestion or carrier delays
• Government actions or regulatory restrictions
• Pandemics or public health emergencies

14. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts located in [City, India].

15. Changes to Terms & Conditions

Airsurge reserves the right to update or modify these Terms & Conditions at any time. Changes will be effective upon posting on the website.
Continued use of the website or services constitutes acceptance of the revised terms.

16. Contact Information

For any questions regarding these Terms & Conditions, please contact:

Airsurge Logistics Private Limited
Email: info@airsurgegroup.com
Phone: 011-49322477
Website: https://airsurgegroup.com